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Landis Technologies Announces Microsoft Teams Attendant Console

Orlando, Florida Sept 25, 2017 - Landis Technologies is announcing and demonstrating Attendant Pro for Office 365 Phone System is now enabled as a Microsoft Teams Attendant Console by using the new Graph API for Microsoft Teams at Microsoft Ignite 2017. Attendant Pro now enables receptionists and operators to efficiently transfer calls to Microsoft Teams users with 1 Click.

Attendant Pro for Microsoft Teams is the first Microsoft Certified attendant console to integrate Microsoft Teams into the receptionist console client using the new Microsoft Graph API's. Operators can easily transfer callers to users in Teams, Skype for Business groups or Exchange Lists with 1 Click. The Attendant Pro user interface is a clean & familiar Microsoft Teams user experience.

  • Familiar Microsoft Teams User Experience
  • Handle Calls destined for Skype for Business or Microsoft Teams users
  • Microsoft Teams, are now seamlessly integrated into Attendant Pro allow 1 click transfers to Teams, Skype for Business Groups or Exchange Distribution List Users
  • Efficiently Search for Teams or Skype for Business users in simple, unified user interface

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1-Microsoft Teams User Interface. 2-Handle calls destined for Teams users 3-Microsoft Teams are integrated into the attendant experience 4-Efficiently search and transfer to Teams users.

Attendant Pro seamlessly handles incoming calls that need to be transferred to Skype for Business or Microsoft Teams users, allowing you to use Attendant Pro for Skype for Business now and transition to Microsoft Teams when you are ready. Your investment in Attendant Pro for Skype for Business & Office 365 is future proof because it can be used for Microsoft Teams or Skype for Business contacts.

See a demo of Attendant Pro for Microosft Teams and Skype for Business at Booth #1456 or email paul@landiscomputer.com.

http://landiscomputer.com/attneandtpro

Matt’s MSIgnite 2017 Skype for Business & Microsoft Teams Notes

IgniteSessionBRK3370

Here is where I’ll be keeping my notes about important announcements around Skype for Business & Microsoft Teams.

Will try to answer your burning questions about Skype for Business & Microsoft Teams

  • What New with Teams and Skype for Business?
  • What’s Microsoft’s story about Skype for Business & Microsoft Teams?
  • What Do I say about Skype for Business & Microsoft Teams?
  • What’s up with “Microsoft Phone System”?
  • etc.

Some Skype4B/Teams Resources:


Announcements/News

Monday – 25th

Tuesday - 26th

Wednesday - 27th

Thursday - 28th

Friday – 29th


What I will be doing at Ignite 2017!

  • Doing a Discussion in BRK3370 on: What Microsoft Teams Means for Skype for Business Partners & Customers” – Sign up here.
  • Official MVP Blogger on several sessions: (see articles here)
    • Skype for Business vNext,
    • Call Queues & Auto Attendants
    • Microsoft Teams Adoption
  • Landis Technologies is Showing Attendant Pro at booth #1456
  • Meetings & Live Podcast Sessions
  • Seeing what’s new!

Microsoft Teams User Tip #19: Teams SnapChat Feature: Skype for Business IM’s Disappear After a Period of Time

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It appears like Skype for Business instant messages entirely disappear after a certain amount of time. (appears like 24hrs to me, but thats a rough estimate)

Take a looks in Chats after 24hrs, and presto, Gone!


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So, just be aware, if you use Teams to Skype for Business IM Chats, they will not be saved or searchable in Teams. (Teams makes this clear). Also, they entirely disappear like a SnapChat photo!

Winking smile

Microsoft Teams User Tips #18: Keep Multiple Microsoft Teams Accounts / Tenants Open Simultaneously

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Several things conspire to make it ideal to be able to keep multiple Microsoft Teams Accounts/Tenants open simultaneously. Unfortunately, just opening several Browser windows and switching to the appropriate Accounts/Tenants doesn’t seem to work since all the browsers switch to the same Account/Tenant.

But we can achieve this using Chrome “People” feature. Essentially Chrome People seems to make separate browser sessions, which allows us to stay in multiple separate Accounts/Tenants.

Let’s get going…

Using Chrome, click on the “People” button beside the Minimize/Maximize/Close button in the upper right of Chrome.

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Add Person

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Type in a Name (to identify the Account/Tenant). Assign an avatar to identify it in your task bar if you wish.

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No need to create additional Google Account, “No Thanks”

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Now sign into Microsoft Teams

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And switch to the Account/Tenant you want this “Person”/Session to show.

Repeat this for each Guest Accounts/Tenants you interact with regularly and you should be able to interact with all the Guest Accounts instantly.

How to Have this Session (Person) StartUp in Correct Account/Tenant

Now we want to assign this “Person” (Account/Tenant browser sesssion) an URL that opens the correct tenant.

An Account/Tenant URL like like this.
https://teams.microsoft.com/_?tenantId=72f988bf-86f1-41af-91ab-2d7cd011db47

When you switch between Accounts/Tenants in Microsoft Teams this URL is shown briefly and you can copy it. We want to copy this URL and make it the default startup web page for this Session.

So let’s switch the Account/Tenant we want to work with. Do this in Teams:

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Now copy that URL…

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Now go to Chrome, then Customize & Control Chrome | Settings |

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Go to On startup | Open a specific page or set of pages | Add a new page | and copy the URL we got above.

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Summary

Now you can stay in in multiple Accounts/Tenants simultaneously.

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What this solution does:

  • Be in multiple Accounts/Tenants at the same time
  • Keep Presence (roughly) Correct.

What this solution does not (yet) do:

  • Automatically sign-in using correct credentials
  • Allow users to make audio/video calls
  • Windows are not tabs in one browser
  • etc.

If you have any ideas on how to make this solution even better, please comment!


To see more Microsoft Teams User Tips:
http://windowspbx.blogspot.com/search/label/MicrosoftTeamsUserTip

.[Video] Learn Microsoft Teams in 5 Minutes:
http://windowspbx.blogspot.com/2016/11/learning-microsoft-teams-in-5-minutes.html

Microsoft Teams User Tip #17: Moderation & How to Delete Other User’s Messages

Things are great, users are really making use of Microsoft Teams and then…you would like to “cleanup” some messages in a Team channel. How do you do that?

By default users can only delete their own messages.

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But not other users.

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If you would like to configure Microsoft Teams so Team Owners can delete other user’s messages, you are going to have to nicely ask your Administrator to make a change in the Office 365 Admin Center. (NOTE: this is a Microsoft Teams wide setting)

This is what they will need to do:

In the Admin Center

Admin Center | Settings | Services & add-ins | Microsoft Teams.

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Now expand Messaging and turn “Allow owner to delete all messages” = ON. Save.

In the Team

In the Microsoft Teams client, go to Teams.

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Now select More Options | View USers | Settings | & enable “Owners can delete all messages”.

Now Owners should be able to delete other user’s messages. Let’s Check:

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Sure enough! Great.

To see more Microsoft Teams User Tips:
http://windowspbx.blogspot.com/search/label/MicrosoftTeamsUserTip

.[Video] Learn Microsoft Teams in 5 Minutes:
http://windowspbx.blogspot.com/2016/11/learning-microsoft-teams-in-5-minutes.html